Troubleshooting Exchange Error 1069 When Starting an Exchange Service

Updated October 6, 2023

Microsoft Exchange Servers are one of the finest email servers popular in the enterprise world. Exchange 2010 has been chosen as the best email server at InfoWorld’s 2010 Technology of the Year Award. When working in an Exchange environment, the users are often encountered with errors which disrupt the normal work flow.

One such error often confronted when starting an Exchange Service is Error 1069. The error message that appears in the Application log is:

Could not start the Microsoft Exchange <service name> on <server name>

Error 1069: The service did not start due to logon failure.

Grounds of the error:

The error is the result of a wrong password or deleted account in the Control Panel Services, in the Start Up options. Once the wrong password is removed, the error will be fixed.


A work around for the aforestated error is available. You need to follow these steps to resolve the issue. The Service Account password needs to be changed in order to fix Error 1609. For this, one needs to run Windows NT User Manager for Domains. The first step is to launch Microsoft Exchange Administrator Program. From there, the user has to highlight the configuration container. Under the File menu, choose Properties and go to the Service Account Password tab. Change the old password and create a new one. Apply the changes.

It is important to note that in order to run the Exchange Administrator program it is required to start Exchange System Attendant service and the Exchange Directory Service.

However, it might also happen that Exchange is attacked by some virus or malicious program corrupting its database and resulting in errors. Moreover, sudden power outage or accidental abrupt termination of the Exchange services also trigger errors.

If the work around seems to be of no help, check for database consistency and run the following utilities against it: ESEUTIL and ISINTEG. If these utilities are able to resolve the issue then you can resume working on Exchange. If the problem persists you need to seek help of third party Exchange Server Recovery tools.
A number of multifarious utilities are available in the market. These software have an interactive interface and are quite easy to use. These tools are designed to carry out Exchange Server Recovery for all major versions of Exchange Server. To judge the tool prior to purchase, a free demo version is also available for download.

Author Bio:- Cauvery Varma is a technology specialist, working with Stellar Information Systems Limited. She is a passionate blogger who writes helpful articles about Exchange Server Recovery tools and measures.

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