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What You Should Look for in Your Business Software Solution Provider?

Choosing a vendor for a fully integrated business software solution for your company is not as easy as you may think. We need to find a company that understands more than creating integrated software; they need to have experience with real business. Fully integrated packages can include many elements, such as: business accounting, online induction, content management and even a learning management system. If you are considering the purchase and implementation of one of these systems (as you should) here are the essentials of what you are looking for in a provider. Applications come off-the-shelf, but many of them can be modified to suit your company’s needs.

  • More than a sales vendor. With so many applications available off-the-shelf, you are going to be bombarded with sales professionals telling you they have the complete solution. This is not the case, except for the simplest of businesses. You are going to need a vendor who is a consultant, and not a sales person.
  • Understands your industry and business. There is going to be a lot to any integrated business solution. The only way anyone who has experience in this kind of software can know how well it will work for you is if they have experience in business as well. The best consultants have been working with many companies over a number of years and know what solutions actually work. It is even better if you can find a consultant who actually has a lot of experience in your specific industry.
  • Ability to modify. While there are sophisticated off-the-shelf options that are very comprehensive and very adaptable, it is highly likely you will have some special case situations that are not taken care of by an off-the-shelf solution. Instead of paying for the development of a complete software package, it is best if the company, which recommends a package, is the company that makes the package, and they can modify that package to suit your company’s needs.
  • Training. There is no point having a business solution without training your people. Staff training can only be executed by those who fully understand the software, and have the skills to teach it. Some of the best providers have their own specialised trainers, who understand the software, understand the business, and who have also been trained to train.
  • Compliance. You need to make sure your people stay legal, and you can manage that while you are learning. The best providers also have elements of compliance training to make sure your people are using your solution correctly and your company is staying within legal requirements. Compliance is extremely important, especially when your company is probably handling a lot of confidential financial information of your clients. There are many areas that are coming under increasing legal scrutiny when it comes to information management and technology.

A fully integrated business application for your business takes a full evaluation and implementation strategy by those who have experience. You are looking for more than software, you are looking for a total solution.

Author Bio:- Tom Mallet is an Australian freelance writer and journalist. He writes extensively in Australia, Canada, Europe, and the US. He’s published more than 500 articles about various topics, including online induction and compliance training

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