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What to Do When Your iPhone Won’t Work

So your iPhone isn’t doing what you expect. It could be an app isn’t working right, or it could be the phone itself has frozen up or gone dark. There are a lot of things that can go wrong with a piece of technology as advanced and complex as a smartphone, but you can solve a majority of those problems by doing one or more of the things on the following list.

Turn It Off and Then On

If you ever call tech support, this is almost always the first thing they’ll tell you to do no matter what kind of electronic device you’re using. This is because resetting the device is easy and it solves the problem a surprising amount of the time.

Forcing your iPhone to shut down may erase some data if you were in the middle of something, but aside from that your iPhone will still have all the apps and settings right where they’re supposed to be after you hold down the power button for a few seconds to shut it off and then click it once to turn it back on again.

Plug It In

Plug It In

Image via Flickr by William Hook

This is another one of those obvious answers that you can sometimes forget about when you’re in panic mode. If the screen stays blank even after you hit the home button and the power button, the iPhone might just be out of power. So if it’s not plugged in, plug it in. If it is plugged in, make sure the other end of the cord is also plugged in properly. If both ends of the cord are hooked up, make sure the power outlet or USB port is getting power.

Check Your Antivirus Settings

If your iPhone is running slow, freezing up, or otherwise showing signs of strain when it should be humming along, it may have a virus, spyware, or an app that takes up way too much memory and processing power when it’s on in the background. Apple does what it can to keep this sort of thing from happening, but it helps to have your own antivirus software to monitor your phone and make sure nothing bad is happening without your knowledge. That’s why a good security app can get your iPhone back up to working at 100 percent.

Contact Tech Support

Apple tends to make their products hard for end users to mess around with. This means you can’t customize an iPhone as much as you can an Android phone, but it keeps the user interface simple, and it makes it hard for users to accidentally mess something up. However, Apple and your carrier’s tech support teams have a lot more options, they know how to diagnose a lot of software problems, and they can talk you through a complex solution over the phone or in a physical store.

Perform a Factory Reset

If all else fails, you may need to perform a factory reset if you ever want to use your phone again. Luckily, you can back up most of the information on your iPhone using iCloud or some other cloud service, but depending on the state of your phone that might not be an option.

At that point, you could still save your data by synchronizing with a second iPhone, and if it’s part of a newer generation, you won’t even need your old phone anymore. Still, sometimes you have to accept that you won’t be getting your information back and a factory reset is your only real option. Fortunately, performing a factory reset is easy enough to do, and you can follow T-Mobile’s directions on how to reset your iPhone.

There are other things you can do depending on what’s not working on your iPhone and how it’s malfunctioning, but these five solutions work for a majority of the technical problems people experience with their iPhones. Aside from that, you should also keep your iPhone safe from harm by putting it in a sturdy case and add a good security app to keep the software side working the way it’s supposed to.

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