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Planning Your Business Communications

Modern businesses are actually based on their communications systems. Whether it’s ecommerce, “normal” business or whatever, it’s the phone system that rules. Everything, from accounts to inventory and client relations, winds up on the communications network. The new business phone systems are great examples of how phone system design is both reflecting the demands of business and enhancing the range of options available to businesses for better communications.

The fact is that even the basic idea of doing business is as likely to be on an app somewhere as in an office. Phone systems are the new operational toolkits for business. Modern businesses are going for cost-efficient ways of doing business, and the new phone systems are evolving according to those methods.

There are multiple forms of phone system operations which show how flexible this new approach is:

  • Administration outsourcing- Some businesses now outsource literally everything but their main business unit’s operations. Where does all this work happen? You already know- On the phone network, through remote computers. It’s extremely cheap, and these businesses save a fortune in overheads.
  • Support services- If you’ve noticed a big difference when you’re trying to contact someone on the phone lately to get support, there’s a good reason for that- The support services that don’t leave you on hold for years are the ones with the new telephone systems. They use servers to manage their calls, and software to manage call streams and distribution.
  • Sales- Lots of new businesses don’t even use shops or offices. They’re warehouse operations, and their communications systems are super-efficient. Their businesses literally live online and on the phones. For sales, dovetailing communications, business operations and client relations is not only inevitable, it’s extremely cost effective.

Planning Your Phone System

The best option for businesses in phone system planning is customization in combination with flexibility and a clear eye towards cost-efficiency. Business operations evolve over time. Your current needs and your needs in 5 years will be different.

What’s required from a modern phone system is pretty easy to define:

  • A phone system that will provide a full range of services- Multiple communications systems mean multiple sources and higher costs. That’s not a great option, and multiple suppliers can be a nuisance, as well as being more expensive.
  • Scalability- A system which can be tailored to your business operations with minimum fuss and cost and expanded as required.
  • Upgradability- Many businesses learn, literally to their cost, that dragging the chain on technology simply costs money down the track. Any system you install must be upgradable and have good long term options.
  • Measurable Values- This is also an area where business planning and system planning must be on the same page and all costs must be fully visible upfront.

To plan your system- Define what you want, and you’ll get what you want. The good news for business is that the modern systems are considerably cheaper, and that this is an extremely competitive environment. If you want a good deal, you’ll definitely be able to find one.

Author Bio:- Tom Mallet is an Australian freelance writer and journalist. He writes extensively in Australia, Canada, Europe, and the US. He’s published more than 500 articles about various topics, including Business phone systems and Telephone systems.

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