Whether you’re providing these services for customers or are looking for ways to improve the efficiency of your business operations, it’s worth looking at programs that can help streamline your network tasks. Operations support systems are a typical tool used to manage a network, but as computing needs grow and change you’ll need to upgrade these systems accordingly. Today’s networks involve data transfers at high speeds and volumes, which requires programs designed to track and optimize them in real time. To get started, it’s helpful to take a closer look at OSS programs and what they can do for you.
The function of operations support systems
At its heart, operations support systems are just a set of programs used by a service provider to manage their network. This management can include a number of tasks, including the monitoring and analysis of network functions. OSS needs have become more complex in recent years, because service providers are not only working with traditional circuit-switched telephone calls, but also with data transfer, Internet traffic, broadband services, and VoIP. To provide the best service for customers, OSS programs are used to track online traffic patterns, obtain IP addresses, and issue reports on these trends.
New challenges in the cloud era
The big challenge faced by providers at the moment is customer retention. It’s important to meet increasingly complex networking demands in the cloud era, and to do so you’ll need to have a strong OSS in place to track, manage, and analyse data. Companies like Nokia Networks suggest automating these operations with the use of OSS, in order to provide a higher quality service and rise to the challenge. By automating the network, it’s possible to grow and optimize your services according to real-time needs. If your existing OSS isn’t doing this, you may not be providing the most efficient user experience, which could cause customers to turn elsewhere.
Streamlining the customer experience with OSS
OSS software is used by telecommunications companies to support a network’s processes, including managing its inventory and managing faults. The major four elements involved with OSS is data, applications, technology, and processes. However, with new challenges stemming from cloud computing and VoIP services, you can apply OSS principles to home networks. Providing an automated customer interface helps streamline the user’s experience, creating a higher level of efficiency. This may also encompass BSS or business support systems, which are software applications involving customer-facing services such as call centre management, product and inventory management, and even basic customer billing.
Traditionally used by information architects, engineers, and network planners, OSS is now used by product managers and other staff members who need to maintain customer services at an optimized level. With the rapid speed in which network needs is changing, it’s worth checking in to make sure that your company’s OSS is up to the challenge.