Healthcare costs are rising higher and higher. And, as a result, patients are drowning in medical bills. The cycle of rising bills and patients drowning in debt causes many problems for medical practices—especially for those who work in the billing department.
There are many ways you can work to improve your practice’s billing collection process. Here are a few ways that you can work to improve your process and collect on those outstanding bills.
Train Your Staff
Patient collections often start at the front desk. First and foremost, make sure that your front desk staff makes your billing policy clear to patients. Then after your office staff understands the expectations, make sure they are comfortable collecting funds.
Another thing you can do is take advantage of confirmation calls. When confirming appointments with patients, make sure if they have a balance due it is clearly stated to them. Remind them that the balance will have to be paid before they can see the doctor.
One effective strategy that many people use is a script. A script and training will give your staff the confidence to make calls and to have face to face collections conversations.
Medical Billing Software
Having a great program to help with your medical billing is essential to streamlining the process.
IT system integrators offer intuitive software solutions help you manage tasks that can go a long way toward managing overdue bills. The right solution will free up your staff to do other important jobs—like running your office.
Alternative Payment Options
Offering payment options will help give the flexibility to your patients that are struggling to make payments. Remember, patients are often blindsided by medical emergencies and are ill-equipped to handle the financial burden. Offering flexible terms can be an excellent solution for you, and you may even be able to charge a small interest rate for providing this option.
Make it easy for patients to pay you. It is a pain to have to mail in a check or drop it off. It can be just as cumbersome to have to call every time you want to process a credit card transaction. This not only is a hassle for the patient, but it is also inconvenient for you staff that must deal with the calls and interruptions. Having an online portal will increase the opportunities to collect on debts.
Making collection calls is not a fun endeavor for anyone. Consider giving bonuses or small commissions for collection activity. This will help keep your staff motivated to work extra hard to make the contacts and get the payments taken care of. It is a win-win situation for you and your team.
Nobody wants to work for free. There’s no point in it. Luckily, there are solutions to help you collect the funds that are owed to you.
With a little planning and some training, you can get your staff up to speed on collecting back payments.