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4 Tips to Utilizing VoIP Features

There are different types of phone systems for small businesses. The use of analog phones and traditional switchboards are becoming a thing of the past, especially for small businesses that have virtual workers or work in remote locations all over the country or world.

An IP phone system is a specially designed broadband phone that is connected to the internet. In order for a small business to use an IP system it will need to have a reliable internet or broadband connection. Many small business owners are using a business VoIP phone system for their phone needs.

Virtual numbers

There are many small business owners that actually work from a home office and their employees or contractors work in their own homes or in remote locations across the country. Using an IP phone system helps the small business owner connect with their workers virtually through an Internet connection. Each worker then has a connection to the IP phone system through the broadband connection.

An IP Telephone System uses virtual numbers. The system can also provide a direct line with an actual area code if you prefer to have a number that represents a local area. Most IP phone systems can incorporate the use of a live operator or an automated message center. Another advantage of an IP phone system is the ability to send faxes through the system. You can use the same number or set up a separate phone number for the fax.

Video Conferencing

This feature is very important for any business large or small. Most all business will have conferences over the phone, especially businesses that works virtually or from remote locations. Video conferencing allows workers and even customers from different locations to be present at the conference. Video conferencing allows graphics and images to be shown. This feature prevents the need for everyone to be in one location.

Find Me, Follow Me

This is another very popular feature for VoIP. This feature offers traveling workers to receive calls no matter where they are. Instead of messages going to voicemail or missing calls, the traveling worker is able to get every single call that comes in. The VoIP feature of call-forwarding enables the call to follow the worker. This provides flexibility and helps the worker be able to conduct business from anywhere.


Using this feature helps notify you of any missed calls you may have had while away from your phone. It’s a notification service that is a web-enabled device. You can set up the feature anyway you like, such as with a specialized ring or a flash so you will be notified that you missed a call or have a call waiting.

Mariam Thomas contributes useful and interesting posts about the indispensable need of business VoIP systems for Telecom.Toshiba.com.

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